FREQUENTLY ASKED QUESTIONS
WHY CHOOSE JUCA
JUCA is an Australian owned and operated company headquartered in Perth, Western Australia. We are born from a passion for fine food. We believe it is important to introduce children to a range of flavours from the outset to help them develop a diverse palate and a lifelong love of high quality, nutritious food.
We know that modern parenting often means a need for convenient options. We believe that shouldn’t mean that quality and nutritional value need to be compromised. We are changing the face of pouch-based meals for babies with our small batch recipes that are crafted with superfoods and the finest of ingredients.
With an emphasis on developing an appreciation for natural savoury flavours, we go above and beyond to craft highly nutritious meals using exceptional ingredients.
From 12-hour simmered beef broth, to Australian native herbs and caramelised roasted vegetables our dedication to introducing your child to a depth of flavour that packs a nutritional punch is unmatched.
The range of meals contained in our Signature Collection is perfect for fussy eaters as it exposes them to a breadth of different flavours.
It can take 8 to 10 tries or more before babies learn to like new foods, so don’t give up!
Persistence is key when it comes to setting your child up for a lifelong appreciation of a range of healthy, natural flavours.
Not all baby foods are created equal. JUCA uses only ethical and premium quality ingredients in our meals, which are produced in small batches.
We source proteins that have been humanely raised and we use healthy fats such as premium quality extra virgin olive oil and hemp seed oil.
Some baby foods use lower grade ingredients and have a high percentage of filler fruits. This helps them keep costs down, but also reduces the nutritional value and flavour profile of the meal.
At JUCA we are passionate about the importance of introducing children to a range of flavour profiles from a young age.
Our Signature Collection has been crafted to not only have a breadth of nutritional value across the range but to also introduce your baby to a diverse range of flavours.
It contains the complete collection of the six meals we have crafted for children 6+ months. You can find out what is in the Signature Collection here.
ABOUT OUR MEALS
JUCA baby food is proudly preservative free. We are passionate about the importance of offering your little one wholesome and natural nutrition. That's why all our baby meals are carefully crafted without the use of any artificial preservatives, ever.
Our meals do not contain any binding agents or anything artificial. We always recommend that you shake each pouch well before opening. This will ensure an even consistency of our rich and nutritious flavours for your little one to enjoy.
JUCA meals can be kept at room temperature until they are opened. Once opened they can be kept up to 48 hours in the fridge.
The shelf life of our current batch of meals is until July 2025. The pouch sealing process ensures no moisture can travel in or out of the pouches which is why we can sustain a shelf life without the use of preservatives.
Yes, JUCA meals are the perfect travel companion when you want to ensure you can offer your baby high quality, nutritious options when convenience is needed.
As JUCA pouches don’t need to be refrigerated until after being opened, they are the perfect addition to your travel pack to keep your little one well fed during your trip.
SHIPPING + RETURNS
We can deliver our meals to your door, Australia wide. Please note we cannot deliver to a PO Box.
JUCA is not available for international orders at this time.
All orders are fulfilled and shipped from our Melbourne warehouse. Orders received before 12pm AEST will be processed that day. Orders received after this will be processed the next business day.
We partner with Australia Post and Courier Please for all shipping within Australia. We offer both Standard and Express shipping options.
- Standard - the average transit time is 2-9 business days.
- Express - the average transit time is 1-3 business days.
Please note that your delivery address may influence these times.
Yes, we offer express shipping as an option.
We provide a flat rate of $25 to any Australian street address (not PO boxes) for this service.
The average transit times provided by our delivery partners is 1-3 days. Please note that your delivery address may influence these times.
We deliver within Australia with the following options:
- Standard flat rate shipping fee of $19.95 AUD.
- Express flat rate shipping of $29.95 AUD.
- Complimentary standard shipping is available on all orders over $150 AUD.
Please note we cannot deliver to a PO Box.
We cannot refund or exchange consumable infant products if you change your mind.
If for any reason you have a query or concern about your order please contact us at hello@juca.au.
CUSTOMER ACCOUNTS
Customer accounts let you log in to view your orders, profile information and saved addresses.
When you log in, the details stored in your account are auto-filled during checkout for a faster checkout experience.
If you have purchased from us previously, then you already have an account. You can log in with using the same email address used for that order.
If you have not yet purchased from us, simply enter your email address and a new account can be created for you
When you enter your email address, you will receive an email with a one-time, 6-digit code that they need to enter to log in. No need to remember a password!
Please note: If you have a Shop account, then you'll be prompted to sign in via this app.
Yes. Once you've logged in you can update your profile information. This is your name and the address you'd like your orders delivered to.